The company has a strong after-sales service team composed of over thirty experienced engineering and technical personnel, distributed around the world, always providing fast and satisfactory services to our customers.

Response Speed

Provide a response within 1 hour to user requests regarding equipment.

If on-site service is required, it is guaranteed to arrive at the user's site within 12 hours and not exceed 24 hours at the latest.

Working principles

For the after-sales service requested by the user, if their on-site guidance on installation, debugging, driving, and training work is not universal and must be completed or guided by our personnel, we will provide corresponding on-site technical services.

Basic requirements for on-site service personnel:

① The on-site service personnel dispatched are qualified personnel who are proficient in product performance, have sufficient professional knowledge and work experience, are fully responsible and competent in their job, can timely and correctly handle relevant problems on site, have good coordination and cooperation spirit, and are physically healthy. The user has the right to request us to replace unqualified personnel in a timely manner at their own expense.

② Must comply with the work arrangements of the user's on-site representative within their scope.

③ Not allowed to leave the site without completing service work or obtaining the user's consent.

Train

Free training for operators and equipment maintenance personnel to achieve the ability to operate the equipment.

1. Responsible for providing training to equipment operators and maintenance personnel, conducting on-site training for technical personnel during installation and commissioning, with a training period of no less than 1 working day, and conducting on-site demonstrations and explanations of important technical issues.

The content of technical training should include theory, operation, debugging, maintenance, etc.

Service quality

1. Good service attitude.

2 can complete the service project of our company's products in the shortest possible time.

Within our capabilities, we can assist in completing service projects related to products from other manufacturers.

Guarantee

Our company provides free warranty for our products during the warranty period, including replacement of components caused by malfunctions in the correct use of our products.

Outside the warranty period, our company provides lifelong maintenance for our products.

Attachment: Maintenance Guide

Inspect and repair some malfunctions according to the product manual.

When the cause of the malfunction cannot be determined, we should promptly contact our technical service personnel and accurately describe the fault phenomenon, so that the equipment can recover to normal in the shortest possible time.

If the problem cannot be solved through telephone guidance, our company should be notified by phone or fax to dispatch on-site service personnel as soon as possible.